Customer Centered Solutions

​There’s nothing worse than a pushy salesperson. As New Zealanders, we’ll deal with it when we travel to other places where pushy tactics and haggling is part of the norm, but at home in Christchurch it can really do our head in.

Even worse, every now and again, horror stories appear in the local media of pushy salespeople accompanying people to the ATM to draw money out, convincing them to buy products or services they don’t want or need.

Those tactics make us sick, and we won’t stand for them at all. From the very beginning, Heat Pumps NOW has been committed to serving the needs of our Christchurch community with customer centered solutions.

What Are Customer Centered Solutions?

What does that mean? That can mean re-prioritising projects to make sure a stay-at-home mum and her kids get a heat pump before putting one in a house that’s in the middle of being constructed. We want to make sure those with the greatest need get help soon.

Customer centred solutions also mean we’ll only ever  give you our professional opinion and will never sell you anything we don’t believe in.

Recently, Heat Pumps NOW boss Blair Ashdowne was contacted by a lady wanting some help with her heat pump.

“She had a 6kW heat pump in her lounge that did a great job of heating her kitchen and main living area, and she wanted to know how much it would cost to shift that heat pump into her bedroom,” Blair says.

“I had a look around her home, and then we sat down so I could ask her some more questions. Where did she spend most of her time? What was she using to heat her bedroom? Why did she want to move the existing heat pump?”

After a brief discussion, the woman said she spent most of her time in the living room. She had a small panel heater on a timer, that came on half an hour before she went to bed, and turned off automatically an hour or so after lights out. Once in bed and under the covers, her bedroom wasn’t so cold it was uncomfortable. Her home was well insulated, but the bedrooms simply lacked heating.

“She asked me how much I thought shifting her heat pump would cost, and I said ‘nothing,’” says Blair. “She looked surprised, so I told her that she had the most efficient solution already. A small heater on a timer for a room she didn’t use all that often is much more effective than shifting a heat pump that does a great job for the room it’s in.”

Heat Pump Installers With A Difference

“This lady went on to tell me that she had had three other heat pump installers come out to take a look at her home. They had all looked around the house and given her a quote to shift the heat pump. Not one of them had sat down with her and asked her how she used it,” says Blair.

That’s what customer centred service looks like. Heat Pumps NOW will never sell you anything that you don’t need. You’ll get sensible, professional advice every time, even if that means we miss out on the sale.

Experience the community focused feeling for yourself. Contact the Christchurch heat pump company that cares. For a free, in-home consultation and quote on your heating cooling needs, contact Heat Pumps NOW on 03 377 7393.

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