Customer Feedback Warms Our Hearts

​Nothing warms our hearts quite like knowing we have satisfied customers. Heat Pumps NOW was created to serve our local Christchurch community – dedicated and committed to providing quality heating solutions. Our testimonials prove just how dedicated we are. Because we’re not saying anything. You are.

Heat Pumps NOW Feedback

​“What an awesome experience from the moment I purchased the Treat Me voucher. The heat pump was arranged for my aging uncle  who recently had a fall [and] is no longer able to bring in the wood for his fire.

Kahla was an absolute pleasure to deal with in setting up installation and arranging Eric to come and have the initial site visit. He had some very good install ideas that we hadn't even considered.

Eric was punctual, friendly and efficient. He went far beyond the call of duty during the install and took the time to ensure every detail was attended to. That included a remote control training session for my uncle, which is no mean feat for a 94 yr. old technophobe!!

Rarely have I been as impressed with a Company's performance as I have with Heat Pumps NOW and would not hesitate in recommending them to anyone. Excellent value and product brand as well was just the icing on the cake! Well done Guys!! Top effort."

Customer Centred Heating Solutions

​You might be thinking – this is impossible! No one’s that dedicated. But the truth is, we are. We want everyone to be able to feel comfortable in their own home. Our solutions are customer centred which means we look at things from your point of view– what you might need and what you need help with. Simply put, we do what’s best for you.

That story is one of many. We’re not about selling heat pumps. Heat Pumps NOW work together as a team of professional experts to create an environment where you feel valued. Let’s break down that story and see how each principle combines to create your ideal customer service.

Going Above And Beyond For You

​Working together is the best approach to heating solutions. You know your home best, and we ask the right questions to make sure you get a solution that solves your issue. With our help, we can create a bigger picture of what the end result might look like.

It’s fair to say that people rarely go out of their way to serve someone’s 94 year old uncle. Anyone else would’ve installed it then called it a day! But, Eric wanted to make sure that his customer got the most out of their new heating system. That’s what Heat Pumps NOW wants for everyone.

​Not to mention that he was punctual, friendly and efficient – just what every tradie needs to be. We want customers to feel they can trust us and be open to us. We want them to feel safe to ask us questions.

The Heat Pumps NOW Difference

Heat Pumps NOW wants to give every other person that same experience We value your comfort and safety. In fact, we value your feedback. Check out our testimonials page for more stories.

For a free quote, consultation and honest home comfort advice, contact Heat Pumps NOW on 03 974 0839.

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