Heat Pumps NOW Feedback
Kahla was an absolute pleasure to deal with in setting up installation and arranging Eric to come and have the initial site visit. He had some very good install ideas that we hadn't even considered.
Eric was punctual, friendly and efficient. He went far beyond the call of duty during the install and took the time to ensure every detail was attended to. That included a remote control training session for my uncle, which is no mean feat for a 94 yr. old technophobe!!
Rarely have I been as impressed with a Company's performance as I have with Heat Pumps NOW and would not hesitate in recommending them to anyone. Excellent value and product brand as well was just the icing on the cake! Well done Guys!! Top effort."
Customer Centred Heating Solutions
That story is one of many. We’re not about selling heat pumps. Heat Pumps NOW work together as a team of professional experts to create an environment where you feel valued. Let’s break down that story and see how each principle combines to create your ideal customer service.
Going Above And Beyond For You
It’s fair to say that people rarely go out of their way to serve someone’s 94 year old uncle. Anyone else would’ve installed it then called it a day! But, Eric wanted to make sure that his customer got the most out of their new heating system. That’s what Heat Pumps NOW wants for everyone.
Not to mention that he was punctual, friendly and efficient – just what every tradie needs to be. We want customers to feel they can trust us and be open to us. We want them to feel safe to ask us questions.
The Heat Pumps NOW Difference
For a free quote, consultation and honest home comfort advice, contact Heat Pumps NOW on 03 974 0839.